Terms of service

TERMS OF SERVICE

Please read these Terms of Service carefully before placing an order with Texas Leather Interiors for any piece from the Eleanor Rigby Collection. By placing an order, scheduling a consultation, or using any Texas Leather service, you agree to be bound by these terms.

  1. Acceptance of Terms These Terms of Service govern all transactions between you and Texas Leather Interiors, LLC ("Texas Leather," "we," "us") relating to the Eleanor Rigby Collection. By engaging with Texas Leather in any capacity, whether in-store, by phone, or through our website, you acknowledge that you have read, understood, and agree to these terms in their entirety. Texas Leather reserves the right to modify these terms at any time. Updated terms take effect upon posting and apply to all orders placed after the update date.
  2. Custom Orders and Commissions All Eleanor Rigby Collection pieces are made to order. Each commission is unique to the client and cannot be resold or restocked by Texas Leather. As a result, all custom orders are subject to the deposit and cancellation policies in Section 4.

Order confirmation: an order is confirmed when Texas Leather receives your signed commission agreement and required deposit. Production begins only upon confirmed payment. Lead times of 6 to 12 weeks are typical and begin from the date of confirmed deposit, not the date of inquiry or consultation.

Material selections: all hide, fabric, finish, and dimension selections must be confirmed in writing at the time of order. Changes to material specifications after production begins may not be possible and may result in additional charges or extended lead times.

  1. Pricing and Payment All prices are quoted in U.S. dollars and are subject to change without notice prior to order confirmation. Once your commission agreement is signed and deposit received, the price is locked for the duration of your order. Texas Leather accepts all major credit cards, bank transfer, and approved financing arrangements. Sales tax is applied in accordance with applicable Texas state law at the rate effective at the time of invoice.
  2. Deposits and Cancellations All Eleanor Rigby custom commissions require a 50% non-refundable deposit at time of order confirmation. The remaining balance is due upon delivery confirmation, prior to installation. Before production begins: deposit is fully forfeited. No additional charge applies. After production begins: full order total becomes due and payable. After delivery: all sales are final. No cancellations accepted post-delivery.
  3. Delivery and White-Glove Service All Eleanor Rigby pieces are delivered via our white-glove in-home delivery service, included in the purchase price within Texas. Our delivery team will contact you 48 hours in advance to schedule a 2-hour delivery window. White-glove service includes in-home placement, assembly, packaging removal, and a brief walk-through of your piece's care requirements. It does not include the removal of existing furniture unless arranged separately. Delivery outside of Texas is available; please contact us for a quote and scheduling. Texas Leather is not responsible for delays caused by circumstances beyond our control, including supplier shortages, acts of nature, or access restrictions at the delivery address.
  4. Warranty and Guarantee Every Eleanor Rigby piece is backed by our: Lifetime Frame Warranty, covering structural failure of the hardwood frame under normal residential use, for the lifetime of the original purchaser. 5-Year Materials Guarantee, covering defects in leather, fabric, stitching, cushion density, and hardware under normal residential use. First-Year Care Visit, a complimentary in-home inspection and conditioning by a Texas Leather craftsperson, scheduled within 12 months of delivery. Warranties are non-transferable and apply to the original retail purchaser only. They do not cover damage from misuse, accident, improper care, exposure to extreme conditions, commercial use, or unauthorized modification.
  5. Returns and Exchanges Because all Eleanor Rigby pieces are custom made to your specifications, we do not accept returns or exchanges on completed commissions. Texas Leather's warranty provisions are your remedy for any defects or failures covered under Section 6. If a piece arrives with visible damage caused during delivery, you must document and report this within 48 hours of delivery. Texas Leather will coordinate repair or replacement at no cost to you.
  6. Intellectual Property All designs, silhouettes, pattern specifications, fabric combinations, and naming conventions associated with the Eleanor Rigby Collection are the exclusive intellectual property of Texas Leather Interiors, LLC. Reproduction, imitation, or commercial use of any Eleanor Rigby design without written permission is prohibited.
  7. Limitation of Liability Texas Leather's liability for any claim arising from the sale or delivery of an Eleanor Rigby piece is limited to the purchase price paid for the specific piece in question. Texas Leather is not liable for indirect, incidental, or consequential damages of any kind.
  8. Governing Law These Terms of Service are governed by the laws of the State of Texas. Any disputes shall be resolved in the state or federal courts located in Bexar County, Texas, and both parties consent to personal jurisdiction in those courts.
  9. Contact Information For questions about these terms, please contact us at: Texas Leather Interiors, LLC 7400 San Pedro Ave